1. By engaging our services, you agree to provide access to the property for the installation of DStv or WiFi equipment at the scheduled time.

2. Customers are responsible for providing accurate and complete information regarding their DStv package and requirements to ensure a successful installation.

3. Installation charges are due upon completion of the service. Payment can be made by cash, EFT, e-wallet, or any other agreed-upon method.

4. Due to the high member number of unsettled fees or bad debts, to prevent any outstanding fees or bad debts from building up, payment MUST BE MADE BEFORE our technicians leave your residence. Additionally, upon making the payment, proof of payment (via SMS or WhatsApp) should be sent to the technician's number.

5. Our installation work is guaranteed for a period of 12 months. Any issues or faults arising from our workmanship will be rectified free of charge within this period.

6. Our products come with various warranty periods ranging from 0 months, 3 months, 6 months, 12 months and 24months (depending on their perceived durability and the supplier). We advise customers to carefully select the type of product they wish to have installed based on the associated warranty period.

7. We do not offer guarantees against lightning strikes or high power surges, unless the customer agrees to the installation of suitable devices to mitigate such unforeseen events.

8. We will not be held responsible for any damage caused to existing structures, fixtures, or property during the installation process unless it results from negligence on our part.

9. Any additional equipment or services required beyond the scope of the initial installation will incur extra charges.

10. Cancellations or rescheduling of appointments  must be made before the technicians leave for your premises. If you cancel or reschedule when the technicians are already on their way, a cancellation fee equivalent to the call-out fee will be incurred.

11. We reserve the right to refuse service if we deem the installation site to be unsafe or unsuitable for installation.

12. All invoices MUST be settled by making payments into the business-provided account and NOT into any other account instructed by the technicians. If payment is made through e-wallet, it should be directed to the number(s) specified on the invoice or the number used during the booking of the service. In the event a customer decides to make payment into a different account without confirmation from the office, it will not be considered received by our company. Failure to comply may result in legal action to recover the outstanding amount owed to us.

13. To report any harassment, unprofessional conduct, or issues, please send us an email so that your concerns can be addressed by our management team.

14. These terms and conditions are subject to change without prior notice

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